http://www.mysteryshoppinglive.com Tue, 01 Dec 2009 10:59:27 +0000 http://backend.userland.com/rss092 en When you are running your own business, you must consistently have a product that is good, a price that is very competitive, and the right customers to sell it to. Occasionally you might also need to deliver and service it. In order to accomplish these set steps, everyone has to ... http://www.mysteryshoppinglive.com/customer-process-management-why-is-it-important/ Most managers talk about the importance of customer service, but far fewer are able to concisely describe what they mean. It can effortlessly become an empty cliché rather than a strategy for progression. Yet customer service can be as significant for product businesses as it is for service ... http://www.mysteryshoppinglive.com/9-scopes-of-providing-an-exceptional-customer-service/ Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than ... http://www.mysteryshoppinglive.com/why-invest-in-customer-satisfaction-research/ Last week, we walked over the idea of giving good customer service even during a bad economy as it makes good business sense. But as a business how do you actually achieve it? How do you give your customer a superior customer experience? Here are eight simple tips that you ... http://www.mysteryshoppinglive.com/8-tips-for-providing-a-superior-customer-experience/ During the economic crisis, some companies have tried to limit their costs by cutting corners on customer service and spend that money on advertising; hoping that more advertising would fix ‘things'. However, this is actually the worst thing you can do to your business. Customer service matters most now ... http://www.mysteryshoppinglive.com/service-matters-the-most-during-bad-economy/ Business owners often ask, "What is the optimal level of  service that we should provide to stay in business? How much is too much if our customers are not willing to pay us for it?" There is no easy answer for that. It's wise not to go to the ... http://www.mysteryshoppinglive.com/customer-service-how-much-is-too-much/ Those of us in the hospitality and retail business know as much about unsatisfied or angry customers as any other part of our job. No matter the reason, an irate person will most likely take it out on the first person they come into contact with. Studies have shown that ... http://www.mysteryshoppinglive.com/7-tips-to-deal-with-unsatisfied-customers/ Creating diverse principles of customer service is very important, but you need to put those principles into action with everything you do and say. There are certain "words" customers want to hear from you and your staff. All your employees need to recognize the significance of these simple key phrases ... http://www.mysteryshoppinglive.com/10-phrases-that-will-make-your-customers-happy/ 25 years of blood, sweat and tears building a leading brand, millions invested; but it all works when that same customer walks in again and again with a smile on her face..... all vaporized because a staff member treated them like a self serve moron. Disappointed as she is she ... http://www.mysteryshoppinglive.com/un-boxing-experiences/ One essential tool for generating repeat customers is following up. Effective follow-up begins straight away after the sale when you call the customer to say "thank you" and find out if he or she is pleased with your product or service. Beyond this, there are several efficient ways ... http://www.mysteryshoppinglive.com/never-let-your-customers-forget-you/