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When you are running your own business, you must consistently have a product that is good, a price that is very competitive, and the right customers to sell it to. Occasionally you might also need to deliver and service it. In order to accomplish these set steps, everyone has to know their job, perform it [...]
Most managers talk about the importance of customer service, but far fewer are able to concisely describe what they mean. It can effortlessly become an empty cliché rather than a strategy for progression.
Yet customer service can be as significant for product businesses as it is for service organizations.
I recently read an [...]
Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new [...]
Last week, we walked over the idea of giving good customer service even during a bad economy as it makes good business sense. But as a business how do you actually achieve it? How do you give your customer a superior customer experience?
Here are eight simple tips that you can follow that are based [...]
During the economic crisis, some companies have tried to limit their costs by cutting corners on customer service and spend that money on advertising; hoping that more advertising would fix ‘things’. However, this is actually the worst thing you can do to your business.
Customer service matters most now more than ever and here [...]