Meet the members of the panel of experts. Our members are specialists from the mystery shopping industry. Our experts are based worldwide and each has their own specializations. Click on a profile to read more about an expert. Every week one of the experts delivers a column with their vision on mystery shopping. You can contact an expert for questions or free advice. Do not hesitate, feel free to contact an expert!

Christopher Warzynski,

Beyond Hello Inc.

Location

USA

Specialization

Cost effective service measurement solutions.

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David Rich,

ICC Decision Services

Location

New York, USA

Specialization

Development of cutting-edge CEM programs.

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François Léauté,

DMS, Société (Dynamic Marketing Services)

Location

France

Specialization

President IMSA & President ASACOM

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Harvey Gilbert,

Mystery Shopping Exexcutive Training Services

Location

United Kingdom

Specialization

Developing mystery shopping training programs

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Jan Willem Smulders,

AQ Services International

Location

Kuala Lumpur, Malaysia

Specialization

Asia, Change, Front Line Performance

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Jurgita Adomaityte,

DIVE Group

Location

Warsaw, Poland

Specialization

Customer service improvement via efficient service

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Marcelo Tarica,

T&A Consultores

Location

Buenos Aires, Argentina

Specialization

MS programs & fieldwork in Latin America

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Mark Hilborn,

Service Intelligence

Location

Calgary, Alberta, Canada

Specialization

Mystery Shopping, Compliance Evaluations, Awarenes

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Mike Jennings,

BestMark

Location

Minnetonka, MN (USA)

Specialization

MS Analytics & Business Intelligence

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Oksana Aulchenkova,

NEXTEP Group of Companies

Location

Moscow, Russia

Specialization

Performance improvement, incentive, mystery shoppi

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Richard Canneman,

AQ Services International

Location

Tokyo, Japan

Specialization

Information Technology / Korea & Japan

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Thomas Kascha,

AQ Services International

Location

The Hague & London

Specialization

Performance Improvement programs, innovative myst

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