Harvey has more than 35 years experience in market research, including 20 years specialist experience in mystery shopping; having successfully built and sold two mystery shopping companies. He has been responsible for setting-up and running mystery shopping programs across a very broad range of industries, and has used the results to help a wide variety of clients to beneficially develop their businesses and organizations, and to increase their customer service levels to their customers.
Harvey was President of MSPA Europe- the Mystery Shopping Providers Association of Europe; the trade association for mystery shopping in 2007. MSPA has over 300 members worldwide, of which 134 members are across Europe.

Harvey has spoken on mystery shopping and service improvement at many conferences, and is now a freelance consultant and executive trainer in mystery shopping through MSETS – Mystery Shopping Executive Training Services. www.mysteryshoppingtraining.com

Harvey is also a shareholder in AQ Services International, which has offices in The Hague, Singapore, Kuala Lumpur, Shanghai, and Tokyo, carrying out mystery shopping assignments in the Benelux countries, throughout South-East Asia, and across the world via the International Mystery Shopping Alliance (IMSA), the largest global mystery shopping provider.