Oksana Aulchenkova, Founder and CEO of Nextep Group of Companies (year 2000), a leading Russian customer service quality management and performance improvement company.

Oksana is actively participating in MSPA Europe Board activities and in 2008 she was elected as a Vice-President. Oksana has more than 12 years experience in marketing communications management; she studied psychology and philology as well as has an Executive MBA degree in general management.

Visit Oksana's websites: www.mshopper.ru and www.mshoppingnews.com