Mark Hilborn possesses more than 20 years of experience in operations, management, customer service, marketing, and business development in the retail and financial industries. He is responsible for Service Intelligence’s operational strategies, policies, objectives, and initiatives and leads the Client Service, Operations, and Market Research divisions.

Hilborn joined Service Intelligence in 2008 after his most recent role as Regional Operations Manager of the retail division of Canada’s largest telecommunications company, Bell Distribution, Inc.